Frequently Asked Questions
Everything you need to know about your fitness journey with Northern Fitness.
How long does shipping take for heavy gym equipment?
Standard delivery for large items like treadmills and power racks typically takes 7-10 business days. You will receive a tracking number and a scheduled delivery window once your order leaves our warehouse.
Do you offer professional assembly services?
Yes, we partner with certified technicians to provide in-home assembly for an additional fee. You can select the 'White Glove Delivery & Assembly' option at checkout for a hassle-free setup.
What is your return policy on fitness gear?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that return shipping costs for heavy equipment may apply.
Are your products covered by a warranty?
All our high-performance equipment comes with a manufacturer's warranty. Specific coverage varies by brand, typically ranging from 1 year on parts to a lifetime warranty on structural frames.
Do you offer financing options for larger purchases?
Absolutely. We offer flexible payment plans through Affirm and Klarna, allowing you to split your purchase into manageable monthly installments with 0% APR available for qualified buyers.
Can I test the equipment before purchasing?
While we are primarily an online retailer, we have select showroom locations where you can test our most popular models. Please check our 'Store Locator' page to find a showroom near you.