Returns & Exchanges
At Northern Fitness, we are committed to your peak performance; if your equipment doesn't meet your training needs, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your customer portal or contact our support team with your order number and the specific items you wish to return.
Prepare the Equipment
Ensure all fitness gear is in its original packaging, including all manuals, hardware, and accessories, to qualify for a full refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a heavy-freight pickup.
Quality Inspection & Refund
Once our warehouse team verifies the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing